Customer Testimonials
We just reached our 1 year purchase date. Had a wonderful purchase experience and we recommended this dealership to a friend.
Our friend made a Kia purchase in 2025, and referenced our names as a referral to them, so that we would receive a promised $100.00 cash referral promotion. In June 2026, my friend asked me about receipt of that promotional $100, which we had never received. I spoke with Brett on June 18th and explained my concern. He told me he would speak to the GM and get back to me. About 2 weeks later, I left a message for Brett to call me, but ... Read More DealerRater - Jul 20, 2026
11/13/25 No negotiation with purchase We felt as hostages for 5 hours. Super con slick salespeople. Never again. We did receive locking lug bolt removal adapter for wheels. What do we do if we get a flat?
First free oil change. Used wrong weight oil. Car requires 0w16 not 0w20. I bet they don't even keep that in stock. Said they rotated tires. They never did this. That was a lie. Said brake pads has 10mm all the way around when wheels were never taken off car. That impossible to tell with wheels still on car. Computer cannot tell you that. ... Read More DealerRater - Jul 3, 2026
We had an absolutely wonderful car-buying experience at Prescott Valley Kia. I was honestly dreading the process because of past experiences with pushy salespeople, but this visit completely changed my perspective.
Randall greeted us at the door with a warm, welcoming attitude and made us feel comfortable right away. He walked us through all of our available options without ever pressuring or rushing us. At no point did we feel pushed into making a decision. He took the time to answer every question, carefully compare leasing versus buying, and patiently adjust the numbers as many times as we asked. He ... Read More DealerRater - Feb 6, 2026
After I test drove and inspected a used vehicle and was on the verge of buying it (which they knew) at the last minute they raised the price and the interest rate and tacked on some other charges (which I don't even know what they were for.) I backed out. They also misrepresented the condition of the vehicle. The salesman named Randall was very pushy. I wouldn't trust these people at all!
Excellant purchase!! Brett was great, honest knowledgeable and very professional. Anthony also went to bat for us and worked hard to get us the financial package we wanted. Both were very cummunicative over the few days it took to settle the purchase. The maintenence shop performed wonderfully going over the vehicle and performing any work or parts necessary. Extreamly pleased with professional maturity of the dealership.
I live about 2 1/2 hours south of this dealership, but am SO glad I took the time to check with them on a used car I was looking for. I've personally bought many cars in my lifetime and have help many more do the same. This may have been the absolute best experience I've ever had. Pricing was being fair. Level of consideration and respect was top notch. Got me in and out in record time. I'm not sure I could have been treated any better. I will absolutely tell my friends the drive is well worth it ... Read More DealerRater - May 9, 2025
The first vehicle i had purchased from them in 2023 was a 2019 kia rio. It kept having minor things wrong with it at first, and then just as my warranty exipired after a year the engine goes out. They couldnt help me and would not buy car back and suggested i get a second car loan. So I did. Not a month goes by and my engine stalls and smokes from exhaust. They took it in under the warranty had it for 4 months ( while i am still paying the bank ) and supposedly changed the engine, the catalyic converter, and the turbo. ... Read More DealerRater - Apr 26, 2025
THE WORST DEALERSHIP EVER!!!! They put my daughter’s life in danger by not fixing the engines oil problem. It’s a 2021 seltos and she was putting oil in every month since she bought it. We took it in to Prescott dealership so many times and they said nothing was wrong. Finally we took it to Phoenix dealership and when we got there we showed the service guy the oil was smoking and the radiator was cracked. The nice man took the car and did a ring test. He said it was the WORST he’s ever seen. It took ... Read More DealerRater - Jun 14, 2024
I would give a 0 but that is not an option. I inquired on a listing and was told I am an idiot for not searching for a disclaimer that says its not their fault if the website has an inaccurate price listed. This is very shady business practices. When I called to ask about it they gaslit me to say that it was my issue and not theirs and they were not going to honor the price.
I bought a used Jeep Wrangler. The salesman Anthony Vega was a pleasure to work with. I got what I wanted at a good price. The manager Josh was excellent to work with. Josh used to sale Jeeps and took the time to demonstrate the features on a Rubicon, very knowledgable. I did experience a mechanical problem and the dealership made the repairs at no cost. The service department did a great job and was friendly. I am very happy.
Try to schedule service is a joke!!! Dylan a workers exact words when I finally got a hold of someone and asked for a service manager I was told reaching him would be “hit or miss” …. Seriously.. meanwhile now I’ll venture to Vegas for my service needs cuz this is just awful.. voicemail says service is open till six one of the times I’ve previously called in the last couple days but yesterday on monday I got a salesman because again no one was answering at service all day on a Monday for crying out loud the sales ... Read More DealerRater - Sep 26, 2023
Every thing went very well with sales person and a very nice location nice clean facility and a decent i inventory
This review is strictly based on my experience with "Randall", he is a salesman there.
I came in to look at a vehicle I had seen online. During my inspection I noticed a small cut in the sidewall of one of the tires. I am a CDL driver by profession, so to me this is a safety concern. I asked if the tires would be replaced should I purchase the vehicle. It was late in the day so he said he would bring it up to the service manager the next day. He took down my contact information ... Read More DealerRater - May 16, 2023
I took my car in for a recall, they replaced a fuel line. When I got it home I could smell gas. I couldn't find the leak and put it off. When I took it in they said I waited to long. The leak is another fuel line right next to the one they replaced. The part is unbendable and can break very easily. It would break if you drop a tool or put your hand on it. It's my word against theirs. Then ,they charged me 170.00 dollars to diagnose the leak, and it probably took 5 minutes to ... Read More DealerRater - Mar 31, 2023
My visit to the dealership was for an upgrade on anti-theft software recall. The Center has been renovated since I was there last and it's very nice, so clean and comfortable (esp. the ladies' room) Coffee and snacks available and plenty of space to sit and read or watch TV as I waited. I was informed along the way how things were going with my car. They finished before the specified time and they made sure EVERYTHING was working as it should before I left the dealership. Very comfortable and reassuring for me to continue to use KIA PRESCOTT ... Read More DealerRater - Mar 28, 2023
To Prescott Valley Kia General Manager Mr. Chuck Weesner and surrounding area citizens of Prescott. I was sold a pre-owned 2012 Volkswagon Toureg at the Prescott Valley dealership in which I found that the steering wobbled left and right as I approached highway speeds of 70-75 MPH as well as it pulling to the right and I had mentioned the gash that was on the front left wheel rim where it may have smacked a curb or something. This is not good as I travel to Phoenix often and needed a good reliable, safe vehicle, so I made an appointment for ... Read More DealerRater - Oct 23, 2022
After buying a used car from these crooks my loan was recalled, not upset about that, but the next day they took 1000 dollars from my bank accout after the deal was canceled, after 4 calls to prescott valley kia i was told by a woman they had call me to tell me I would not get my money they never shoiuld have taken in the first place for a few days, mean time my bank account is now messed up because these morons dont have a clue what they are doing, to top it off I am handy capped and lost ... Read More DealerRater - Oct 8, 2022
Place is a total scam. Bought a used car from them a couple weeks ago and finally go around to rereading my paperwork. Looks like they put a $700 line item in the invoice for "luxcare". This is some kind of interior/ exterior protection product that they supposedly applied.
I asked them more about it and basically they fell back on saying it's my fault for not reading the documents better on signing. They basically insitnuaed they can and will sneak in any extra charges they can unless you call them out on it.
While luxcare may be ... Read More DealerRater - Jun 27, 2022
Avoid this dealership at all costs. DO NOT BUY ANYTHING HERE. Go to any other dealer anywhere before going here.
We worked with both Tara and Manny and both were transparent and amazing during the car buying process. We were satisfied and over all happy to make this purchase. They were detailed, kind and very informative about the whole process. We choice Prescott valley because of the employees. Manny went above and beyond to sort everything in order to make this happen. Manny we appreciate you! Mike the general manager was top notch professional and friendly and made it happen. Thank you to everyone at Prescott valley Kia. We love our new whip!
I had a very positive experience with this dealership. Gerald was a very knowledgeable, transparent sales consultant, and he very patiently answered all of our questions and was very interesting to talk to. I would recommend this dealership, and specifically Gerald Harrison.
this place was awful. bought a car recently. reversed sale. had to give back now without a vehicle. horrible customer service do not recommended at all!!!!!!!! side note i was told to give the car back after 45 days of having it..
Horrible experience. Would not recommend. I bought a 2020 Kia Forte brand new from them and the wipers and headlights do not work. Left the car with them for 13 days had my sister pick it up for me because I work out of town and she calls me to ask how the lights work because they are still not working. They told me that the car works fine and that it is a user issue. That it isn’t a prescott valley Kia issue. They do not stand behind the product they sell and now I am dealing with a brand ... Read More DealerRater - Dec 24, 2020
I absolutely LOVE this dealership. A few months back, I looked into a car and the sales representative brought me a spoking deal on. This deal fell through on my end. I asked to keep their number for another time because they worked so hard with me.
I called them a week ago and had a new-to-me car by the next day. I admire how each person took care of each other and the customers. There was cooperation among the sales representatives. They focused on my family's needs rather than making a buck.
I worked with Diane Summers, Mike, ... Read More DealerRater - Aug 21, 2020
Only one star because there is no negative stars . My family and I have bought six Kia s and another car from this location under ALL the previous owners . We wont buy another ! Went there to meet with the salesman who I had made an appointment with to buy ANOTHER Soul . He shuffled me off to another salesman (not interested in my business) , she shuffled me off to another salesman (not interested in my business) . Ask the salesman (3rd one) if he wanted to appraise my trade in while I was there . He said no (not interested in my business). ... Read More DealerRater - Aug 5, 2020
I just bought a new Seltos from Prescott Valley Kia. Diane Summers was my sales consultant. She did a great job. Thank you for your hard work, Diane!
That was the most outstanding care of customer service I have received in a long time. I had the most fascinating time, Randall is the most helpful person I had the pleasure of meeting and purchasing my new Kia. Thank you for all you do for all the Veterans, not just me.
Diane Summers was a pleasure to work with. Never have liked the car buying experience but Diane made it easy. Recommend Prescott Valley Kia and Diane specifically.
We got exactly what we wanted with great sales staff (Diane Summers was awesome!) and we drove away happy! No complaints here, Thanks so much! Phil and Susan
I went into Prescott Valley Kia on Thursday, May, 20, 2020. RJ Johnson was the salesperson that I sat down with. I told him I was interested in information, so I could discuss a possible purchase with my wife. Not only did he answer all of my questions, he gave me brochures for the three models that we would be interested in. I am old school, I don't like doing all of my research online. I was pleased that RJ did not ask me for my name, phone number or email address, so he could "followup" with me. This ... Read More DealerRater - May 23, 2020
My husband has been researching cars for a very long time, and decided on the Kia Sorrento. During his online searches, he found the exact Kia Sorrento that he wanted. We live in Tucson. He called Diane Summers and she had the car ready for us to drive and a lot of the process started before we got there 4 hours later. Diane was very easy to work with, very patient in answering questions and providing information and made an intimidating process (for me) fun. The whole team was great to work with! And extra thanks to RJ!
Six months ago my wife and I purchased a vehicle from this location. We wore very excited to make our first big purchase and have a nice, reliable vehicle. We decided on a used 2014 Kia Optima with 61,000 miles. We wore informed during the purchasing process we would not be able to get an extended warranty. Being young and naive, we didn't think it would be a problem because it was a newer vehicle with pretty low miles. Five months later the engine stars making a knocking noise. I took it back to the dealership and inquired about the problem. ... Read More DealerRater - Feb 6, 2019
I shopped around for a new car and Big Bob was one who replied back. He worked with me through the entire process. No pressure, no games. He was straight with me and provided me a written quote within our budget. The experience overall was great and he arranged everything that was needed until our car arrives. I recommend dealing with him when shopping for a Kia.
We first called this dealer, then drove in from from out of town because local dealers did not have a suitable car in their inventories. "Big Bob" answered our call and made sure the car of interest was ready when we arrived the next day. He was very patient in demonstrating the car features and answering our questions.
We were just involved in a collision and had to get a new car nearly immediately. Did some quick research on new and 'recently new' vehicles and settled on the Kia Soul. Read all about the available trims and settled on hoping for the 'Plus'.
We live in Phoenix, but drove up to Prescott Valley because of positive word of mouth and I have a friend working up there. We got up there literally just before closing on a Friday evening and felt bad about that. We spoke with Bob Haugland (the sales rep) and he took us to the ... Read More DealerRater - Jan 28, 2018
Had a great experience buying my new Kia Soul.Big Bob Haugland was patient, listened to what I wanted and did a great job of working with me. I was very nervous about buying a car and he put me at ease. Now I'm an owner of a new Kia and very happy with it!
My family and I went in hoping and praying to get out of the lemon that we bought from Prescott Honda. And the car salesman went above and beyond his duty to help get us into a brand new car that we never dreamt of affording. Thank you to Kevin and the rest of the folks at Earnhardt Kia for blessing our family.
I had a great experience purchasing my new soul from Robert "Big Bob" Haugland! He was so awesome. The best, really! I would highly recommend him! Great dealership!
Nathan West at Earnhardt helped me to have the most excellent purchasing experience of my entire life. He is absolutely trustworthy and was completely DEDICATED to getting me the exact car I wanted, even though I went back three times to change my order slightly! He was so thorough and patient, and made sure that I understood everything I needed to know to make informed and good choices.
He even went out of his way to get me discounts in certain areas and to spot others where I probably wouldn't need the extras, so that I could still afford ... Read More DealerRater - Feb 18, 2017
Nathan wasnt pushy waited for me to get off work helped me get what i wanted enjoyed my experience will send everyone i know to him.
The dealership manager resolved the service issue after dealing with Service Advisor and Service Manager. The dealership manager stepped in an resolved my issue. Thank you
Having taken a 2013 Kia Sportage in trade from my older sister, and after failing to sell it in seven weeks on my own, ( Autotrader, Cargurus & Craigs List ). I went to Earnhardt Liberty Kia on Friday, December 30th and talked to salesman Kevin McGuire, explained my situation, described the vehicle and gave him a flash-drive with multiple pictures of the car. He left to consult with an associate and returned within 10 minutes to make me an offer, assuming the car was as described. I returned on Monday January 2 with the car, Kevin was busy assisting a customer so he referred ... Read More DealerRater - Jan 3, 2017
I just bought a new Kia Sorento from Robert ("Big Bob") Haugland and I couldn't be happier with the experience. Bob was extremely knowledgeable, professional, and infinitely patient, staying very pleasant the entire time. All the employees were pleasant and the general manager worked with us as well. Best car-buying experience ever!
After searching for a few weeks we read an on line ad that appeated to fit our needs and pricing. We made an appointment to test a new vehicle. Upon arrival we jumped through the regular hoops of new car buying and settled in to wait for finance and salesman to reach their terms. They came back with a deal that was $3,000 over the advertized price, and a ridiculous below blue book offer on a trade in. When we asked what was up, our salesman appeared to smirk, and told us the disclaimer in the ad disqualified us. No where ... Read More DealerRater - Mar 7, 2016
My husband and I just purchased a 2016 Kia Optima last week from Earnhardt Liberty Kia. We were very pleased with the knowledge, professionalism, and how pleasant all the salesman and the managers were. They were willing to deal with us on our trade-in and the price we wanted to pay and we are very happy with our new Optima.
Over the weekend I purchased a new kia, I have never been to a dealership where I felt so confident. I have a small child (3 years old) and was very antsy buy the end of the buying process. The entire staff was pleasant and accommodating to our needs. They offered coloring books, donuts, and fireman hats. Overall our experience was great! Although a few things could have been made a little more clear. I intend to bring my Kia here for all the service needs. Thanks Bob
I made the mistake of buying a car about 18 months ago from another dealer, I never really liked it but the bad thing was it was worth far less than I thought it was so I figured there goes my new car dream?? Big Bob was so helpful and wanted to get me into a car so the whole team worked together to make it work and I couldn't be happier! I love my Sorento! Thanks Bob for all the help! Gary and Denise
We were very pleased with the attention to all our little and big questions. We never felt like we were being hurried or treated anyway but with respect. Robert Haugland was very knowledgeable. We could tell he enjoyed working with us from his pleasant attitude. As senior citizens we will be back. Roger & Bobbie
Baught our first brand new car from them and they knew it 6months of owning care we found out we are $10000 upside down thecar is selling brand new for 13000 and somehow we owe 23000 after making 6 payments somthing is not right.
We recently bought a 2016 Kia Sorento from Earnhart Liberty Kia in Prescott and I must say the attention we got from Robert Haugland and the staff there was awesome! Not only did they go out of their way to make sure we got the car we wanted, they also gave us a great deal on our trade-in, and got us the price we wanted to pay for the Sorento. We came away knowing we got a great car at a great price, but also with the feeling that Bob and the crew there really cared about what we wanted. I ... Read More DealerRater - Aug 19, 2015
I was having some necessary repairs and was in walking distance of the Kia Dealership. Knowing that dealerships are generally pushy and pricey, I was hesitant. However, I was not treated as a number and treated with respect. T.J. was very professional and gave me helpful advice. My tires were worn and he showed me several options to take and considered my budget. Personally, I would recommend Kia Liberty at Earnhardt and felt well taken care of.
Purchased car 30 days ago, 4 time I've had to return for same repair. They say nothing wrong but warning light/brakes lock randomly
Never thought I would ever visit a KIA Dealership, but I took my daughter to Earnhardt Liberty Kia to just look at what they had to offer, she found the car she wanted, a Demo with low miles and the Optima fits her personality. Beautiful car with character and smooth sleek lines. What impressed me the most was everyone at the dealership was professional, friendly, helpful and knowledgable, The entire process, start to finish was three "no bull" hours. I have purchased many vehicles over my lifetime, in many different states, and can easily say there are two ... Read More DealerRater - Jun 20, 2014
ALL THE PEOPLE AT THE PRESCOTT DEALERSHIP DID A GREAT JOB . I WILL SEND PEOPLE OVER TO SEE THEM,AND I WILL GO BACK .ITS A HOUR DRIVE FOR ME AND IM GLAD I MADE IT.
I called to get information on available inventory and a price quote; I stated it would be a cash sale with no trade in. The salesman indicated he would need to review current inventory and call back. After not hearing from him in two hours, I called to check the status of my request. The salesman told me he was busy with other customers but currently had the time to discuss. He quoted a general MSRP of a vehicle that was not in stock and that would be the price minus the current rebate plus taxes and fees. I told ... Read More DealerRater - Jan 23, 2013
I took my car in for new radiator hoses and A/C check. They called and said my brakes were bad, even though I had driven the car for 4 years with no brake problems. I said to go ahead and replace the pads and machine rotors. Pad cost was 150% higher than NAPA. They started vibrating after 11 weeks. I took it back. They said I need new rotors. Four months later they started vibrating again. They said they had to resurface the rotors. Over $500 later. They said they wore out so fast because I kept my foot on the brake and ... Read More DealerRater - Oct 27, 2010